Sexciting Toys

Dispatch & Delivery

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your customers confidentiality.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail and Parcel Force courier

UK

Royal Mail: If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If you are not in when your parcel arrives parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us.

Southern Ireland
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International

Rest of World
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International

BFPO (British Forces Post Office)
Goods are dispatched by Royal Mail Recorded delivery. 

Redelivery of goods will be charged at normal delivery rates as detailed below 

The Charges

UK Delivery charge:- 
Up to £20 of goods = £3.50 
Up to £50 of goods = £4.50 
Up to £80 of goods = £5.50
Up to £100 of goods = £7.00
At this point goods are more often than not are having to be sent by courier so slightly higher charges apply 
Up to £120 of goods = £9.00 
Up to £160 of goods = £10.00

Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

UK Overnight delivery charges:-
This service is currently being beta tested. If you would like to read about offering this please read this page here first

Europe and Southern Ireland delivery charges – Please click here

For international delivery costs - Please click here

Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately redelivery will be charged at advertised rates

Customer Exchanges and Faulty items:-
If a customer returns an item because they don't want it and they want an exchange the redelivery charges apply.If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them.

If a customer sends an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.

Cancelled Orders:-

If an order is cancelled after dispatch the full delivery charge (not the subsidised charge) will not be refunded.

What happens if something goes wrong?

We have a dedicated team looking after your interests and if there are any issues with your parcel we will work to overcome the problem and obtain a delivery for you.

If you parcel is lost on route we will endeavour to obtain compensation for you. We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.

Lost Parcels.

We do not replace lost parcels free of charge. All parcels are dispatched insured and our team will look after the claim procedure on your behalf and all compensation once obtained will be passed onto you. So you will never be out of pocket but in the mean time if you wish to have a replacement order sent this must be sent at your cost.

A claim usually takes about 4 weeks to complete.

Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts you to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your confirmation back.
4) We receive a cheque and you are refunded the compensation amount in full.

If you do not confirm the parcel is missing, no payout is received from Royal Mail so in turn you will not receive any compensation.

Parcel Force & Parcel Force International.
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) Business Post International processes the claim.
3) We receive a cheque and you are refunded the compensation amount in full.

Overseas Shipping Prices.

We can ship anywhere in the world. We will look after the complete dispatch of your order including any customs declarations that may be required for some countries.

Royal Mail
Royal Mail "Airsure" International Signed for service.
Airsure is generally a fast service and delivery time scales are as follows:-
2 Working days to Western Europe
4 Working days to Eastern Europe
6 Working days to the rest of the world

Note:- The prices shown here may fluctuate ever so slightly at the checkout as additional shipping box
weights are calculated in during the process so prices could vary by as much as 50g above the weight of the toys.

Note 2:- We reserve the right to alter the delivery method on all overseas parcels to a service we feel is better suited for the country

Please be aware that parcels that are classed as oversized may receive and an additional charge. We will advise you of any additional charges involved before dispatching your order. This is calculated as follows

Items will be Charged at Volumetric weight if greater than gross weight Calculation L x W x D (in cm) DIVIDED BY 5000

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Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

If goods a returned for any other reason than damaged and an exchange is requested, postage will be charged at the standard rates below:

UK Re-Delivery charge:
Up to £20 of goods = £3.50 
Up to £50 of goods = £4.50 
Up to £80 of goods = £5.50
Up to £100 of goods = £7.00
Up to £120 of goods = £9.00 
Up to £160 of goods = £10.00

Over £160 = £15.00

Overseas Re Delivery will be charged at the same rates as International Delivery rates - Click here for information 

Returns Address:

Sexciting Toys 
PO BOX 228
Hitchin
Herts
SG4 0WW

ENGLAND